Privacy policy

Last Updated: January 15, 2026

Welcome to Kishmish (kishmish.shop). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

Information we collect
We may collect personal information such as your name, email address, phone number, and delivery address. We may also collect order-related information including the products you purchase, order history, and transaction details. In addition, technical information such as IP address, browser type, device information, and website usage data may be collected to help improve our services. Any information you provide when contacting our customer support team is also collected for assistance purposes.

How we use your information
Your information is used to process, confirm, and fulfil your orders, arrange delivery, and provide order-related updates. We may also use this information to improve our website, products, and overall customer experience, respond to enquiries, and provide customer support. Promotional or marketing communications are sent only where consent has been provided, and you may opt out at any time.

Sharing of information
We do not sell your personal information. Information is shared only with trusted third parties where necessary to operate our business, such as delivery and fulfilment partners who receive limited details strictly for order delivery, and e-commerce platform providers that support website hosting, order processing, and secure data handling. All such parties are required to protect your information and maintain confidentiality.

Data security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure. Our website uses SSL (Secure Socket Layer) encryption to help ensure secure data transmission.

Your rights
In accordance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL), you have the right to access your personal information, request correction of inaccurate or incomplete data, request deletion of personal data where applicable, and withdraw consent for marketing communications at any time. To exercise these rights, please contact us at support@kishmish.shop.

Cookies
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyse site traffic. You can choose to disable cookies through your browser settings; however, this may affect certain website functionalities.

Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

Contact us
If you have any questions or concerns regarding this Privacy Policy, please contact us at support@kishmish.shop.